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Learning Architect & Leader

I Build Learning
Cultures- Then Lead
the Teams That Run Them

I move between the whiteboard and the roadmap without losing altitude- 8+ years designing and shipping learning experiences, running the product and platform teams behind them, and reaching 50,000+ learners across energy, fintech, SaaS, and nonprofit sectors.

📍 Houston, TX · Remote
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Teams & Programs Led
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Learners & Platform Users Reached
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Years Work Experience
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Weeks Cut from Onboarding at Halliburton
Shannon Ahmed
8+ Years Learning Architecture & Leadership

Architect of the System. Owner of the Outcome.

Hi, I'm Shannon- a Learning Architect who is just as comfortable running the sprint as building the course inside it. I've spent eight years in the gap between what the research says about how adults learn and what L&D practice actually looks like- and I've held both the individual-contributor seat and the seat at the head of the table. I've built a 40,000-employee technical onboarding program by hand, and I've run the agile team, backlog, and roadmap for a 10,000-user learning platform as its product manager. I don't pick a lane between hands-on design and program leadership- I use both, on purpose.

I specialize in ADDIE methodology, adult learning theory, and blended learning design, with 50+ eLearning courses built in Articulate 360 and a career total spanning technical onboarding, sales enablement, certification programs, and accessibility-first curricula. I'm also a deliberate early adopter of AI across the design lifecycle- from AI-assisted content development and AI-informed learner pathways to teaching AI literacy directly to the learners I serve.

What sets me apart is my commitment to inclusive design and my instinct to lead when leading is what the work needs. I've built training for learners with visual, hearing, physical, and cognitive differences, partnered directly with the Texas Workforce Commission to shape workforce programs, and led an LMS migration end to end. Accessibility and ownership are both baked in from day one, not bolted on later.

Program & Product Leadership ADDIE Methodology Adult Learning Theory AI-Assisted Design Articulate 360 Section 508 Houston, TX · Remote
Strategist
Builder

Equally at home owning a roadmap and shipping the course behind it.

🧭

Product & Program Leadership

Led an agile team and owned the roadmap for a 10,000-user learning platform

🌍

50,000+ Reached

Learners and platform users across energy, fintech, SaaS, and nonprofit sectors

🤖

AI-Fluent by Design

AI-assisted content workflows, AI-informed learner pathways, and AI literacy programs I teach directly

♿

Accessible Design

Section 508 & WCAG compliance with inclusive design for all learners

Where AI Meets Instructional Design

I use AI across the full learning design lifecycle- not as a shortcut, but as a force multiplier for quality, speed, and learner impact.

✍️

AI-Assisted Content Development

Use Claude, ChatGPT, and Copilot to develop scenarios, learning objectives, and assessment drafts- increasing output and quality while preserving instructional rigor.

🎯

AI-Informed Learner Pathways

Designed Square's first AI-informed learner pathways using skills mapping, auto-tagging, and dynamic adjustment as interim Docebo administrator post-migration.

🎓

AI Literacy Programs I Teach

Designed and delivered end-to-end AI literacy programs teaching disabled and neurodiverse adult learners to use Claude and ChatGPT- practical application, general fluency, and AI ethics- reaching 100 to 500 learners with a 100% completion rate.

♿

AI-Driven Accessibility

Apply AI to accessibility workflows: alt text generation, captioning, and plain-language rewrites, making Section 508/WCAG compliance faster and more thorough.

🎬

AI-Assisted Media Production

Produce video and visual content with Synthesia, Vyond Go, Camtasia AI, Midjourney, and Canva AI- without losing instructional fidelity.

AI Tools I Use
Claude ChatGPT Copilot Gemini Midjourney Suno Synthesia Vyond Go Articulate AI Assistant Camtasia AI Canva AI

Projects That Moved the Needle

Measurable impact across different industries and scales.

Diverse team eLearning development
Square (Block) · FinTech · Sales Enablement

Enablement Content + LMS Migration I Led

Built 50+ Articulate 360 courses covering product training, sales methodology, and technical procedures for 500+ learners. Led the WorkRamp-to-Docebo migration end to end- user access taxonomy, enrollment logic, and reporting- then served as interim Docebo administrator, designing the org's first AI-informed learner pathways.

50+
Courses Built
8%
Attachment Lift
500+
Learners Trained
Diverse professional development workshop
The Predictive Index · SaaS · Product Manager, PI Learn

Ran a Learning Platform Like a Product

Led an agile team across sprint and roadmap planning, backlog management, and stakeholder alignment for PI Learn, a customer-facing platform for 10,000+ users. Converted high-touch coaching into self-serve certification journeys reaching 5,000+ professionals with SHRM/HRCI credit, and project-managed the organization's first virtual conference, OPTIMA, with 7,500+ synchronous attendees.

5K+
Professionals Certified
10K+
Platform Users
7.5K+
OPTIMA Attendees
Person in wheelchair in professional learning environment
ENDisability · Nonprofit · Program Manager, Instructional Design

Accessible Certifications + AI Literacy, Program-Owned

Lead end-to-end learning design for Salesforce, Scrum, and IT certification programs for disabled and neurodiverse learners, partnering directly with the Texas Workforce Commission as an internal consultant against a continually shifting scope. Designed and delivered AI literacy programs teaching Claude and ChatGPT- practical application, fluency, and ethics- to a 100% completion rate. Built AI-assisted workflows for scenario generation, assessment drafting, and accessibility support, and use Figma prototypes to align stakeholders before development.

100%
AI Literacy Completion Rate
500+
Learners Reached
508/WCAG
Compliant by Design

Builder When It's Needed. Leader When It Matters.

Five roles, one throughline: I move fluidly between shipping the work myself and owning the roadmap, team, and stakeholders around it.

Program Manager, Instructional Design
Mar 2023 – Present
ENDisability · Remote
LeadsBuilds
  • Lead end-to-end learning design for Salesforce, Scrum, and IT certification programs serving disabled and neurodiverse learners
  • Partner directly with the Texas Workforce Commission as an internal consultant, re-prioritizing roadmaps as client needs shift
  • Designed and delivered AI literacy programs teaching Claude and ChatGPT to a 100% completion rate
Senior Learning Specialist
May 2022 – Feb 2023
Square (Block) · Remote
LeadsBuilds
  • Led the WorkRamp-to-Docebo migration end to end- access taxonomy, enrollment logic, and reporting- for the entire sales org
  • Built 50+ Articulate 360 courses for 500+ learners, one intervention lifting product attachment 8%
  • Served as interim Docebo administrator, designing the org's first AI-informed learner pathways
Product Manager, PI Learn
Jan 2021 – May 2022
The Predictive Index · Remote
Leads
  • Led an agile team across sprint and roadmap planning, backlog management, and stakeholder alignment for a 10,000+ user platform
  • Project-managed OPTIMA, the organization's first virtual conference, with 7,500+ synchronous attendees
  • Owned the full product roadmap, prioritizing rigorously against competing stakeholder requests
Learning Experience Designer
Feb 2020 – Jan 2021
The Predictive Index · Remote
Builds
  • Designed customer onboarding curriculum in close partnership with Customer Success
  • Applied the full ADDIE model- needs analysis through design, development, and evaluation
  • Audited and redesigned the digital learning catalog using design thinking and user-persona research
Senior Instructional Design Specialist
May 2018 – Jan 2020
Halliburton · Houston, TX
LeadsBuilds
  • Rebuilt a 12-week onboarding program into a 6-week blended program, cutting time to competency in half across 40,000+ employees
  • Led SME working sessions for task analysis and alpha/beta reviews across a global workforce
  • Built assessments in QuestionMark and tracked results against on-the-job performance data

Interview Me, Your Way

Instead of reading a static résumé, step into a choose-your-path interview where you're the hiring manager. Every choice unlocks a different story about how I work. This was built entirely using AI as a playable demonstration of the simulation-based learning I design.

⏱️~3 minutes, fully interactive
🎮Branching choices, no wrong answers
🏅Unlock insight badges as you go
♿Keyboard-navigable & screen-reader friendly
▶ Start the Interview Adventure

Skills & Tools

Technical expertise paired with strategic thinking.

Black professional woman focused on learning design work
Rooted in research. Every design decision is grounded in adult learning theory, instructional science, and real-world performance data.
🎨

Design & Strategy

ADDIE Model & SAMAdult Learning TheoryCurriculum DevelopmentTask & Needs AnalysisAssessment DesignBlended LearningMicrolearning & GamificationSection 508 / WCAG
🛠️

Authoring & Platforms

Articulate Storyline 360Articulate Rise 360LectoraCamtasiaVyondiSpring SuiteDoceboLearnDashPendoWorkRampSeismicQuestionMark
📋

Program & Project Leadership

Roadmap OwnershipAgile / Scrum / KanbanStakeholder AlignmentLMS Migration LeadershipSME CollaborationJIRAAsanaPerformance Analysis
🎨

Design & Productivity

Adobe Creative SuiteFigmaMiroCanvaMicrosoft Office SuiteGoogle Workspace

What I Believe In

The principles that guide every project I work on.

Clarity in nature
01 — Clarity

Clarity Over Complexity

A well performed analysis will uncover clear learning objectives. From there, I write simply, design intuitively, and test often to make sure people actually understand.

Diverse inclusive community
02 — Access

Accessibility Is Essential

Disability, neurodiversity, and language differences should be considered for every learning intervention. Thoughtful inclusive design elevates LX at scale.

Growth and impact
03 — Impact

Impact Over Investment

I measure training by what people do differently, not how many hours they sit in a room. A short, well designed simulation will often outperform hours of classroom ILT.

Academic Foundation

Grounded in the science of how people learn.

🎓
Master of Science, Human Resource Development
University of Houston
Focus: Adult Learning & Instructional Design · Coursework in ADDIE, SAM, Adult Learning Theory, Instructional Design Methodologies, and Training Evaluation
🧠
Bachelor of Science, Psychology
University of Houston
Minor: Biology · Foundation in human behavior, cognition, and motivation, directly informing how I design for real learning outcomes

Let's Work Together

Whether you need a learning strategy owned end to end, a team or roadmap led, or a critical course built by hand, I'd love to help. Currently available for contract, full-time, and consulting roles.

📍 Houston, TX · Available Remote

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